In order to provide customers with comprehensive and thoughtful services and eliminate their worries. Our company has established a comprehensive after-sales service system and effective after-sales service
Service measures,And open it upProvide users with satisfactory answers to questions and technical support through a dedicated after-sales service hotline; And there is also an after-sales service department to assist customers
goRegular follow-up visits. The company is currentlyHaving over ten membersAs a strong after-sales service team, professional after-sales service engineers provide guarantees for your after-sales service.
Our company provides the following repair services to youPromise and follow the dressWe promise to provide you with repair services in accordance with our requirements.

1、 One year limited warranty for the machine
From the date of your purchase (based on the official purchase date), the machine comes with a one-year free warranty (excluding vulnerable parts such as sealing knives, high-temperature adhesive tape, etc.).

2、 Service Hotline
Phone:

3、 After sales process
1. After the machine is successfully installed and debugged, the company enters the customer's file and dispatches professional after-sales service engineers to provide technical tracking services and regularly track the machine
Usage situation.After the machine reports a malfunction, you can call us by phone or notify our after-sales service department in writing. We will notify you within 1 hour of receiving the notification
I will contact you by phone firstProvide a detailed explanation of the cause of the malfunction and determine the time for on-site repairs. Additional fees will be charged for customers from other regions who come to the site.
2. When the after-sales service engineer comes to repair the machine, they first conduct a detailed inspection of the machine, then introduce the cause of the malfunction to you in detail, and then carry out the repair. The machine is repaired
After you confirmSign and confirm on the after-sales service worksheet after the repair is completed.

4、 Door to door repair time
Guangzhou, Shenzhen, Dongguan, Zhongshan, Foshan and other cities require on-site repairs within 24 hours, while areas outside the province require on-site repairs within 72 hours.

5、 Exemption from warranty obligations
For machine malfunctions, abnormal operation, or damage caused by the following reasons, our company does not assume free warranty obligations. Please choose paid services.
1. When your machine exceeds the warranty period;
2. You did not use and maintain the machine according to the instructions or caused damage by human error;
3. Natural disasters and other force majeure events such as earthquakes and fires.

In order to provide you with better after-sales service and protect your rights, Shenzhen Shuangcheng Intelligent Packaging Equipment Co., Ltd. welcomes your participation in our work
Supervision.